Returns and Refunds

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Returns & Refunds Policy

1. Your Right to Cancel (UK & EU Customers)

If you purchase goods online, you have the right to cancel your order within 14 days of receiving your item, in line with the Consumer Contracts Regulations 2013.

You are entitled to a refund of the item price and the standard delivery cost

Refunds may be reduced if the item has been handled more than necessary to inspect it

To exercise your right to cancel, you must inform us within 14 days of receiving your goods.

2. Cancelling Before Dispatch

You may cancel your order before it has been dispatched for a full refund.

3. Returns (30-Day Policy)

You may return items within 30 days of receipt.

To be eligible for a return:

Items must be unused and in the same condition received

Items must be in original packaging

Proof of purchase is required

Return address:

Dodgeball World LTD

The Dodgeball Centre

Winterbottom Avenue

Hartlepool

TS24 0RE

United Kingdom

4. Return Shipping Costs

UK Returns

You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

International Returns

You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

We strongly recommend using a tracked service, as we cannot be responsible for items lost in transit

5. Refunds

Once your return is received and inspected:

We will notify you of the outcome

If approved, your refund will be processed within 14 days

Refunds will be made to your original payment method

6. Delivery Charges

We will refund the standard delivery cost only (where applicable)

Any upgraded or express shipping services are non-refundable

7. Failed Deliveries & Returned Parcels

If a parcel is returned to us due to:

Incorrect address provided

Failure to collect the parcel

Refusal to accept delivery

Failure to pay customs duties or taxes (for international orders)

We may deduct reasonable costs incurred, including:

Return shipping fees charged by the courier

Any customs or import charges

8. International Orders – Customs & Duties

International customers are responsible for any customs duties, taxes, or import charges.

If these charges are not paid and the item is returned to us, any associated costs may be deducted from your refund.

9. Condition of Returned Items

Items must be returned in a resaleable condition.

We may reduce your refund if:

The item shows signs of use beyond what is necessary to inspect it

The original packaging is damaged or missing

10. Faulty or Incorrect Items

Under the Consumer Rights Act 2015:

You are entitled to a full refund, repair, or replacement if goods are faulty or not as described

We will cover all reasonable shipping costs in these cases

11. Non-Refundable Costs

Return shipping costs (unless item is faulty or incorrect)

Express or upgraded delivery services

12. Contact Us

If you have any questions or wish to start a return:

Email: hello@dodgeballworld.co.uk